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Shipping Exchanges Returns

Shipping and Exchanges Policy

FREE SHIPPING IN THE METRO VANCOUVER AREA. COURTESY OF THE SHOE GUY!

No refunds. You may exchange most new shoes and accessories within 14 days of purchase for a different product of the same value or higher. The items must be unmarked, without signs of wear and/or tear and in their original shoe box and original packaging. The sale receipt must accompany the item. Items marked on SALE with a yellow sticker, or purchased between Dec 1st and Dec 31st, are final sale.

Shoes that have been worn outside will not be accepted for exchange.

Shoes that have been worn outside will not be accepted for exchange.

For all orders, shipping is non-refundable. The customer is responsible for all shipping costs back to Shoes2go address. We will pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).

If you need to exchange an item, please contact us with your order number and details about the product in question. We will respond quickly with instructions for how to exchange items from your order.

Shoes2go does not offer lifetime guarantee or warranty.

Shipping

We can ship to virtually any address in Canada.
When you place an order, we will estimate shipping and delivery dates for you based on the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.

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